FAQ

We target dandelions, clover, thistle, chickweed, and other broadleaf weeds common in Edmonton lawns. Our student technicians apply precise treatments for effective control.

Yes. Dandelions are Edmonton’s most common lawn weed. Our broadleaf weed control treatments effectively eliminate them without damaging grass.

Our focus is lawns, but we offer vegetation control for gravel, walkways, and non-turf areas. For garden beds, we recommend manual removal to protect plants.

Yes. Once the application dries (4 Hours), your lawn is safe for kids and pets. We use targeted sprays to minimize exposure and environmental impact.

Most weeds show visible effects within  48-72 hours. They will show significant damage within a week, with full results in about 10-14 days.

Keep weeds away by mowing high, watering deeply, and scheduling regular weed control every 4–6 weeks. A thick, healthy lawn is the best long-term defense against weed invasion.

Yes. Our treatments specifically target broadleaf weeds like dandelions and clover, leaving grass unharmed.

We use precision-applied liquid products that minimize waste and runoff. This reduces environmental impact while ensuring strong results.

Yes. Weed control is available as a standalone service or part of our packages, which include mowing, fertilization, and aeration.

Yes. Our packages include sidewalk and entrance clearing to keep your property safe and bylaw-compliant.

Yes. We clear rear walkways, back lanes, and alley access points, depending on your service package.

If heavy snow falls multiple times, we return for additional clearing as part of your package, ensuring safe and accessible paths.

Yes. Our seasonal packages include unlimited visits all winter, so you never worry about extra charges during storms.

We typically clear snow within 24 hours of snowfall ending, prioritizing major routes and customer safety.

Yes. We offer commercial snow removal services for parking lots, sidewalks, dumpsters, and entrances across Edmonton and beyond.

Yes. Choose from monthly flat-rate contracts or full-season packages, designed for predictability and peace of mind.

We primarily use eco-friendly de-icing products, with salt or sand available upon request for slippery surfaces.

Yes. We provide pet- and plant-safe ice melt options to protect your property and the environment.

On request, we can relocate or haul away excess snow piles, ideal for commercial or large residential lots.

Yes. All mowing is done with commercial-grade battery-powered mowers, which are quieter and emission-free.

Electric tools reduce carbon emissions, noise pollution, and fuel waste, making them better for your community and the planet.

Yes. Our fleet includes electric service vehicles, including a Tesla, for emissions-free transportation.

Yes. Our liquid fertilizers are carefully applied to minimize runoff, reduce waste, and keep lawns safe for families and pets.

Yes. By running electric equipment and vehicles, we dramatically reduce emissions compared to traditional lawn care companies.

Yes. Electric mowers and trimmers are much quieter than gas-powered alternatives, reducing noise for you and your neighbours.

Eco-friendly practices help reduce air pollution, noise, and runoff, while protecting Edmonton’s green spaces for future generations.

No. Our services are competitively priced, giving Edmonton homeowners sustainable lawn care without the premium cost.

Yes. Our electric tools and precision fertilizers deliver equal or better results than traditional methods—without harming the environment.

We schedule services around academic commitments, ensuring students deliver quality work while gaining real-world experience.

Yes. All team members receive safety training, WHMIS certification, and equipment instruction before starting work.

Supporting us means investing in local students, eco-friendly practices, and your community—while still getting top-quality results.

Yes. Our students are trained to industry standards, and every service is backed by our free service call guarantee.

They gain entrepreneurial experience, technical training, and leadership skills, all while serving their local communities.

Yes. Every student receives hands-on training in mowing, weed control, fertilization, and customer care before serving clients.

We’ve been serving Edmonton communities since 2020, growing steadily each year thanks to homeowner support.

Yes. From booking to follow-ups, our student office team ensures prompt communication and neighbourly care.

By choosing Neighbourhood Heroes, you’re supporting local students, sustainable jobs, and eco-friendly innovation in Edmonton.

Yes. We provide full lawn care and snow removal services in Sherwood Park, including mowing, fertilization, and weed control.

Yes. Our student teams offer lawn mowing, weed control, and snow removal in St. Albert year-round.

We cover all major Edmonton communities, including South Edmonton, West Edmonton, North Edmonton, and Central areas.

We service Edmonton, Sherwood Park, St. Albert, Leduc, Nisku and select surrounding communities. Contact us or check if your postal code is in our service area to confirm if we service your location.

Yes. Our website offers a fast booking form where you can request service or a free quote in minutes.

Yes. Most services are available with same-week availability, especially during peak summer and winter seasons.

Quotes are typically provided within 24 hours of your request, often same-day for local homeowners.

Not always. For standard lawn sizes, we can quote online. For complex properties, a student technician will visit before confirming.

Yes. Call us directly to book lawn care or snow removal. Our student office team will guide you through options.

Weed control averages $50–$80 per application depending on lawn size. Packages with multiple treatments provide better value.

Yes. We offer seasonal packages like Healthy Greens, Beautiful Greens, and Paradise Greens, which include fertilization, mowing, and weed control.

Payment is due upon receipt unless otherwise agreed. Most customers prefer monthly billing for packages.

Yes. Our lawn care packages are available on monthly subscriptions, making it easier to manage costs.

Yes. We accept major credit cards, e-transfers, and online payments for customer convenience.

From time to time, we provide seasonal promotions and referral discounts. Ask about our current offers.

We primarily price by service package, but large or irregular properties may be quoted by square footage.

Yes. Small jobs have a minimum charge to cover equipment and travel, but we keep rates competitive.

Yes. Every customer receives a free, no-obligation quote, usually within 24 hours of request.

Yes. Refer a neighbour or friend and both of you receive a discount on future services.

Yes. If we cannot resolve an issue after a follow-up, we offer partial or full refunds based on the service concern.

Service calls can be requested via phone, email, or website. They’re included in your package at no extra charge.

We typically respond within 5 days, ensuring timely corrections for weed control, mowing, or fertilization issues.

No. Free calls are unlimited all season long as part of your package.

Yes. If weeds return within your service cycle, we’ll re-treat at no additional cost.

Rain is factored into our treatments. If it reduces effectiveness, we’ll return to reapply for free.

Yes. All student technicians receive WHMIS and equipment safety training before handling chemicals or machinery.

We take responsibility for accidental damage and work quickly to repair or reimburse customers.

Yes. We carry full liability insurance, ensuring homeowners are protected while we work on their property.

Mow short before the first snowfall, apply a fall fertilizer, and clear leaves to reduce snow mould in spring.

Book aeration in April or May to relieve compaction from winter and jump-start root growth.

Water deeply 1–2 times per week for 45–60 minutes per area, depending on rainfall.

Evenings are best in Edmonton, as cooler temperatures reduce evaporation and prevent leaf burn.

Mow high, water deeply in the evenings, and avoid fertilizing until temperatures drop.

Overseed bare areas in spring or fall, keep the soil moist, and mow high until new grass establishes.

Avoid mowing wet grass to prevent clumping and soil damage. Wait until the lawn is dry.

Early fall (late August to September) is best, when soil is warm but air temperatures are cooler.

Regular fertilization, overseeding, mowing high, and proper watering encourage dense turf.

Mulching is best—it returns nutrients to the soil and improves lawn health.

Yes. We work with HOAs and condo boards to deliver seasonal lawn care and snow removal packages tailored to communities.

Yes. Our commercial snow removal covers parking lots, entrances, sidewalks, and dumpster areas, ensuring safety for staff and customers.

Yes. We service large commercial lots with efficient equipment and teams for timely snow clearing.

Yes. We create custom contracts for property managers, including lawn maintenance, snow removal, and year-round care.

Yes. We issue professional invoices for all commercial accounts, with options for monthly or seasonal billing.

Yes. We provide custom lawn and snow packages for condo and HOA properties based on resident needs and budgets.

Yes. We partner with realtors and property managers to enhance curb appeal for homes on the market.

Yes. Our year-round packages combine lawn care in summer and snow removal in winter, ideal for commercial clients.

We assign dedicated teams to multi-site accounts, ensuring consistent service across all properties.

Yes. We apply liquid fertilization and weed control to keep commercial properties looking professional.

Yes. Customers receive text updates and confirmations for scheduled services.

We typically respond within 24 hours, often same-day during the busy season.

Yes. We provide an emergency line for snow removal and urgent service issues.

Yes. Follow us on Instagram and Facebook @theneighbourhoodheroes for updates, tips, and promotions.

Yes. We send email and text reminders before scheduled visits.

Yes. Customers can request service calls, manage preferences like cutting height, view your service history, and cancel subscriptions anytime through our online account system. You can also manage your rewards and spend your points on products or donations to charities.

Yes. We provide visit confirmations and technician notes after every service.

Contact us anytime. We’ll reschedule your service within the same week when possible.

Yes. Our office runs year-round, providing support for both lawn care and snow removal customers.

Kids can safely return to the lawn once applications have dried, usually within a couple of hours.

Yes. Our fertilizers are liquid-based, low-risk, and precision-applied to minimize exposure.

We time applications to reduce bee exposure and use products approved for residential environments.

Yes. We provide pet-safe ice melt that won’t harm paws or damage concrete.

Yes. As long as pets are clear of active mowing areas, they’re safe while we work.

After the application dries, the grass is safe. We recommend waiting 1–2 hours before letting pets graze.

We use eco-friendly, low-toxicity products designed to balance results with environmental safety.

Package customers receive 5–6 fertilizer/weed control applications plus weekly mowing if included.

No. Our crews perform services while you’re away and leave a service confirmation.

Yes. Simply notify us, and we’ll adjust your schedule for that week.

Yes. Rain delays fertilization, but mowing continues once lawns dry. We reschedule automatically.

Customers receive text/email reminders 24–48 hours before visits.

We can’t guarantee exact times, but we schedule within service windows for predictability.

Yes. During peak season, we run extended evening and weekend shifts.

Yes. Our battery-powered mowers deliver the same cutting quality without emissions or noise.

Our Tesla is part of our green energy fleet, helping us reduce emissions while serving Edmonton.

Yes. Our commercial batteries provide all-day power and are recharged nightly.

Yes. They are significantly quieter, reducing disruption for you and your neighbours.

We use drones for media and marketing, but not for daily lawn care services.

Our student crews perform regular inspections and charging schedules to ensure reliability.

Yes, but we adjust mowing heights and recommend deep evening watering to protect grass.

Yes. Crews clear snow once conditions are safe, often requiring multiple passes during storms.

Yes. Light rain helps nutrients absorb, but heavy rain requires rescheduling.

Edmonton’s short growing season means spring and fall services are critical for lawn health.

Yes. We mow higher to reduce stress and water loss during droughts.

Ice melt is applied after clearing snow for maximum effectiveness.

Yes. Our snow removal teams operate in extreme cold, but chemical treatments pause below safe limits.

We are innovators in this space. We don't include fluff in our packages like kelp, liming, special juice, or unorthodox services. We give you what your lawn needs, in the most eco-friendly manner possible. We will never auto-renew you, and we won't show up without your explicit permission. We are here to protect our community and you!

Customers choose us for trusted student crews, eco-friendly tools, and honest service guarantees.

While this is not a strict requirement, we look to give working opportunities to local students in their neighbourhoods. Our team is made up of local university and college students.

Hiring us funds student education, real-world experience, training, and local job opportunities.

Yes. We both host and attend community events and volunteer programs to engage with Edmonton neighbours.

If you’re not satisfied, we will return free of charge until it is resolved.

We review your program and, if needed, adjust treatments at no extra cost.

Yes. We are dispatched within 24 hours so that we can guarantee that areas are cleared in compliance with Edmonton’s 48-hour bylaw.

Yes. Refunds or credits apply for unused portions of cancelled packages only.

You can call, email, or request through our online form anytime.

Yes. We help boost curb appeal for homes on the market with short-term packages.

Yes. Large and rural properties are quoted individually.

Yes. We offer single-visit mowing, fertilization, or weed control on request.

Yes. We maintain your lawn or clear snow while you’re away, so your property looks cared for.

Yes. We offer restoration packages for properties needing heavy recovery.

Yes. We provide year-round packages combining both services.

This is a service provided repeatedly throughout the season? Spring/summer season is from May 1st to October 15th while fall/winter season is from November 15th to April 15th.

In most cases, we can schedule service within days, depending on location and season.

Absolutely. All of our equipment is electric, and we use environmentally responsible lawn care practices whenever possible.